1:1 Inquiry

1:1 inquiries list

• 1:1 inquiries refers to the questions users have left because they weren’t able to get satisfying answers from the FAQ.
•  In the 1:1 inquiries, you can answer and manage the questions the users have left.
•  The inquiries are divided according to their "Unread," "Processing," and "Answered" status. 
  • Click on each tab to see the inquiries with the same status.
• To add a filter in more detail, click the "filter" button at the top right.
  • Email account: Upload the email address to see only the inquiries submitted by it.
  •  Inquiry category: You can add the filter for the inquiry category set in the customer service category.
  •  Person in charge:You can filter the inquiries by person in charge if you have assigned the inquiries already.

1:1 Inquiries 

▶ Managing Inquiries

• You can check information about the inquiry by clicking "Inquiry Info" on the right.
• Response Status, Professing Officer, Tags, Inquiry Type, and order subject of inquiry may be modified by clicking on [Modify].  
  • For order subject to the order, you can review the product name, option order date associated with the order of interest.
  •  You can also change the information that is already there.

▶ Leaving a note

•  In the 1:1 Inquiries list, you can click the inquiry you wish to check to move to the rely page.
•  To leave a note about the inquiry, please click the "Leave a note" button at the top right. 
  •  You can create only one note, but it will not be shown to members. It is solely for internal usage.

▶ Processing answers 

•  Once you have checked the inquiry, please leave your reply. 
  • You can choose from "Unread," "Processing," and "Answered" status.
  • After you have left the reply, check the "Change the status of the inquiry with your reply as follows" to change the status to "Answered."  

▶  Managing history 

• To check the history of the inquiry, please click "All logs" at the bottom. 
  • To check the replies history of the administrator, please click the "Replies" tab.
  • To check the history processed in the system, please click "System logs."