Order Management

Manage all physical product orders and search purchase records.


👉 Order Management

  • From ORDERS > Physical Product Order Management > Order Management, you can filter all order of physical products by [Period], [Shipping Type], [Payment Status], and [Shipping Status].


  • You can also search by [Order No.], [Product ID] or [Member Email].
  • Orders that have occurred are listed in order of latest, and you can check the [Order No.], [Date & Time], [Product Info], [Ordered Product Display Status], [Total Payment Amount], and [Ordering Member].
  • Click on the [Order No.] in blue color will direct you to the order details page in a new window.
  • Click on the [Ordering Member]'s email address will direct you to the member details page.
  • If you mouse over the icon appears right next to the [Ordering Member]'s email address, you can check the [Shipping request] that has been written at checkout.


  • Click [Download Excel File] to download Order Management data to an excel file. (When searching with a filter, only the data in the search results will be requested for download.)
    • File creation can take up to 10 minutes. The completed file can be downloaded from 'My Requests' list.
    • Once a download has been created, it will be available for up to 4 hours. (If time is exceeded, you can request to download the file again.)
    • In the event that users' personal information is leaked, you may be held responsible in accordance with relevant laws. Please carefully manage and dispose of the Excel file after use.
  • When you click [Request Download], the [Processed download request!] message pops-up in the lower left corner.


  • Click [File Download] on the right and enter the password for the logged-in account once more to begin the Excel download.
  • You may able to check information such as Order No., Shipping Option, Shipping Fee, Product Name, Shipping status, Payment Status, SKU, Weight, etc. at a glance.
  • Data is generated based on the time of Excel download, and is displayed in the language that is saved as an admin language of the login account.
  • Please note that the cell would be marked with a blank if there is no corresponding item.