Manage POP

POP is a communication service that allows Stars and fans to interact in a one-to-many fashion through real-time chat and live features. (This service is only provided to the PLUS plan.)

  • b.stage POP is a service that allows Stars to freely convey their space, time, and situations through live videos or text, interacting with fans in the way they desire.
  • To start the POP service, you first need to create a voucher to connect with. Please refer to the following article for creating a voucher.
  • After creating the vouchers, you need to set the desired Star accounts to be “Public” in the list under “Content > Manage POP > POP Settings" or "Features > Settings". You can display up to 20 Star accounts. Press the “Save” button in the top right corner to reflect the changes.
  • Once you have selected all the Stars you want to make public, please turn on the “Private” button on the left side. All customers will be able to access the POP menu on the main homepage, and if necessary, you can change it back to “Private”.

 

👉 Start POP (Star Accounts)

  • Web: After logging in with your Star account, click on the [+ Create > Start POP] button at the bottom center of the main homepage. Alternatively, you can click on the [+] button at the bottom of the POP service page to be redirected to the App installation page through QR Code scanning. Scan the QR Code on your mobile device to install the App.
  • APP: After logging in with your Star account, tap on the [+ Create > Start POP] button at the bottom right corner of the main homepage. Alternatively, you can tap on the [+] button at the bottom of the POP service page to navigate to the [Create POP] screen.
    • Please note that hosting multiple POPs simultaneously is not possible.

 

  • Title: Please enter the title that will be displayed to the users. You can enter up to 200 characters.
  • Action mode
    • Chat POP: A mode where real-time communication is possible through text chat.
    • Live POP: A mode where communication is possible through live video.
  • Theme Setting (Chat POP ONLY)
    • You can choose the theme color for the chat window.
    • Settings can be changed even during the mode.
  • Number of participants visibility
    • You can choose to display or hide the number of participants in the POP to the viewers.
    • If hidden, only the Host Star can see the participant count.
  • Once all settings are complete, please tap on “Start [Chat POP]” or “Camera Setting” to proceed.

 

👉 Features available while using POP

✔️ TALK

  • What is TALK? TALK is a feature that allows stars and fans to have private conversations in a messaging format and can be used alongside POP.
    • To configure the usage of TALK (POP + TALK) for each Star, click on [POP Settings] on the upper right corner of the [Content > Manage POP] page.
  • Upon entering the service's main page, select your account to enter an offline room.
  1. For Host Stars, you can transfer messages at any time. When the Host Star writes a message, a "thread" is created, and if there is no existing thread, users and Participant Stars cannot send messages.
  2. For users, message transmission is possible when they have an active subscription (eligible voucher), and they can send a maximum of 7 messages per thread. (You can hide your own messages, but sent message counts cannot be restored.)
  3. For Participant Stars, message transmission is possible regardless of subscription status, and there are no restrictions on the number of messages they can send.
  4. Manager accounts can monitor both POP and TALK, but cannot send messages.
  • Try sending messages, including @fanname. On the user's screen, it will display their own nickname.
  • In offline rooms where TALK is enabled, you can press the [+] button at the bottom left to start POP (Chat/Live), share photos or videos, or record and send voice messages. (You cannot enter an offline room while hosting a POP.)
    • When you click on a video you want to share, a preview will play automatically. Press the [Send] button will immediately share the selected item, hence, please double-check if it's the right item you wish to send to your fans.
    • When you click [Voice], you can record for up to 5 minutes, and after completion, you can preview or delete the recording.
    • Video playback and download is permanently available if fans were granted permssion at any point.

TALK Tips.png

  • You can check TALK usage tips by clicking the [▼] button next to the Star's nickname.

 

  • When you click on a bundle of messages from a user (From Fan: N Messages), you will be taken to the thread details view. The messages within that thread are refreshed at 5-second intervals.
  • Messages that have been hidden will not be counted.

 

  • Even if a Star or Manager account hides a user's message, the message will still be visible to the user themselves (the user can still choose to hide the message directly).
  • The unhide action for messages hidden by Host or Participant Stars and users can only be performed by the Admin accounts.

 

✔️ ASK

  • What is ASK? Fans participating in POP can send 'questions', and the Host Star can select and provide 'answers' to these questions.
    • You can set the usage of ASK for each Star by clicking on [POP Settings] on the upper right corner of [CONTENT > Manage POP].
    • Currently ongoing POPs cannot be made private, and ASK setting changes will apply to POPs conducted after the changes.

 

  • Additional Menu
    • By pressing the [+] button, you can share photos from your album (Chat POP ONLY) or receive a list of questions from fans to answer using ASK.

     

  1. When setting up ASK in advance, you can register images. If not registered, default images will be provided.
  2. Please enter your question, including emojis, with a maximum of 50 characters.
  3. Select the receiving time. You can choose from a minimum of 5 minutes to a maximum of 30 minutes in 5-minute intervals. Receiving time is counted in real-time.
  4. Press [Get Started] to begin ASK. Participants in the ongoing POP will receive ASK notification pop-ups (No Push Notifications). Participants who enter after ASK has started will not receive separate notification.

     

  • You can check the list of received questions and write answers by clicking on the ASK icon. The total response count is updated every second, and if new answers are registered, the [Refresh] button will be displayed. You can filter by most recent or registered order.
  • After writing an answer, you can choose between [Response] (Share with response) and [Share without response].

 

✔️ Participation Features

  • Stars and Managers
    • All users’ chats (including Participant Stars and Managers): Long-press on a chat message to have the option to hide it (immediately hide from view).
    • General User Chat: You have the ability to individually hide chat messages or mute and ban individual users.
  • General Users
    • Hide: General users can hide their own chat messages (Unhide is not possible)
    • Mute and Ban: General users cannot mute or ban other users.

TIP. Hide/Mute/Ban are all based on the current ongoing POP. (For example, if a user is hidden/muted/banned in an ongoing POP A, they can still participate without restrictions in a new POP B in the future.)

 

✔️ Simultaneous Accessing Limit

  • Stars and Managers
    • Up to 4 devices to access simultaneously.
  • General Users
    • Only 1 device can access per POP.
    • Example: If you select two Stars, Star A and B, with one account, you can access from one device per Star (iPhone A can join Star A’s ongoing Chat POP, iPad B can join Star B’s ongoing Chat POP, Galaxy C cannot simultaneously join Star A’s Chat POP.)

 

✔️ Additional Menu & Switching Modes

  • Chat POP
    • Next to the title of the Chat POP, Stars have the option to hide their own chat area, set themes, switch to Live POP, and end the ongoing POP.
    • When you press [Switch to Live POP], you will be taken to [Camera Settings], where you can check camera settings before sharing your screen with participants. You can switch between front and rear cameras and apply various filters. Once you are ready, press [Switch Mode > Confirm].
  • Live POP
    • [Collapse/Expand Chat]: During a live session, participants can collapse or expand the Chat window. (This feature is only available to general users and it not provided to Host Stars.)
    • From the top right, [Switch Front/Rear Camera], [Mute Settings], [Turn off Camera/Filter Settings], and [End POP].
    • Next to the title of the Live POP, you can use the [▼] button to switch back to Chat POP or end the ongoing POP.

 

✔️ Checking out the highlights in data

  • After ending the POP session, you can review the following data:
    • End Time, Total Time in Progress, Participants at End and Max participants in Progress

 

👉 Manage POP

  • You can check the list of registered Stars from the [Content > Manage POP].
    • You can view the POPs in the [In Progress], [Ended] tabs based on their respective statuses.
  • By clicking the [View more > Monthly Live stat] button, you can view your Live time statistics on a monthly basis. Exceeding contracted hours may result in additional charges.
  • You can use the [Star Nickname] field in the right-hand search to set filter conditions.

 

✔️ [User View] POP accessing page

User View [POP].png

             ▲ Main Homepage                        ▲ After Subscription                         ▲ Before Subscription

  • When you click on the “POP” icon in the top right corner of the main homepage, you will be redirected to the page where you can participate in POP. (Note that the icon will only be visible if the POP is set to “Public” from [CONTENT > Manage POP].
    • After POP is set to “Public”, a “POP Service Tooltip” will be provided below the icon for a duration of 30 days.
      • The tooltip will be displayed once per user browser and will disappear when the user performs a specific action such as clicking, scrolling, or navigating to another page.
  • At the top, you can check your own profile and the status of your subscriptions to N Stars. Clicking on your profile takes you to the profile settings screen. In the middle, you can see all the ongoing POPs for all Stars, and at the bottom, you'll find the history room for Stars you have subscribed to in the past or are currently subscribed to. At the very bottom, you will see a list of Stars who are not currently subscribed (Subscribe Now).

 

✔️ [Star View] POP accessing page

Star View [POP].png

  • At the top, you can see the Nickname and icon of the Star, and clicking on the icon will take you to the profile settings screen. In the middle, you can see all the ongoing POPs for all Stars, and at the bottom, you'll find your own offline room. At the very bottom, you can see the last activity list for all other Stars except yourself.

 

✔️ POP History

  • In the "CONTENT > Manage POP" section, when you click on the POP history of individual Stars, you can review chat records, replay videos of live sessions, and the history of N ASK sessions (including titles, pre-set images, end times, total ASK count, and the number of responses from the Star). For ongoing POPs, real-time monitoring is available.
  • For real-time ongoing ASK sessions, you can see the Star's icon, Nickname, ASK creation time, receiving time (Real-time counting), pre-set image and title, total number of ASK received, ASK participant nicknames, contents, and Star's responses.
    • During real-time monitoring, you have the ability to hide messages, mute and ban specific participants. You can also view the list of members who have been muted or banned.
    • [Banned Term Settings]: Prohibited words listed under [Settings] > [Banned Terms] are automatically applied.
    • [End]: Clicking the "End" button will forcibly end the ongoing POP. Please double-check that the Host and participants have been notified. Once a POP has ended, it can't be resumed. You'll need to create a new POP if you want to continue.

 

  • When a general user accesses an offline room, they can only view the chat records, replay videos of live sessions, and ASK history of Host Stars and participant Stars created within the validity period of their acquired permissions.
  • Even if the user changes the Star within the validty period of their acquired permissions, all POP histories (thoese with overlapping start and end times) within that period will be accessible.
  • For Live POPs, the replay will be available for 48 hours from the time of the session's end. (the availability of archived replays can be configured, with the requirement to specify the reasons.) Admin accounts have the ability to access replays and downloads for 30 days.

 

  • Chat/Live POP: You can find information on the right side such as the Total Running Time, Created/End date, the number of Participants at the end, Max participants In Progress, Total Participation, Action Mode, and the Host Star.
  • ASK: You can see the icon and nickname of the Host Star who conducted the ASK, ASK Created/End time, pre-set image and title, and the total number of ASKs received. In the center, you can find detailed information about the Host Star's responses, and on the right, you can see the ASK Created/End date, Submission Time, and the Host Star.

 

✔️1:1 TALK Details

  • By clicking on the 1:1 TALK details of individual Stars in "CONTENT > Manage POP," you can access the detailed information for all 1:1 TALKs, including Star messages and bundles of user messages. You can also view past POPs by clicking [Move to POP] on the right in a new window.
  • You can permanently access the videos and voice messages sent by the Star via admin page. When you click on a video, you can press the [Download] button at the top right to download the video.
  • By clicking [View Replies], you can see user messages, and on the right, you can check the number of users who have written in the currently selected thread and the participant list (nicknames + email address).
  • To hide messages, you can click on the [⁝] icon that appears when hovering over the Host/Participant Stars or general user messages.