Search

Manage POP

POP is a communication service that allows Stars and fans to interact in a one-to-many fashion through real-time chat and live features. (This service is only provided to the PLUS plan.)

  • b.stage POP is a service that allows Stars to freely convey their space, time, and situations through live videos or text, interacting with fans in the way they desire.
  • To start the POP service, you first need to create a voucher to connect with. Please refer to the following article for creating a voucher.
  • After creating the vouchers, you need to set the desired Star accounts to be “Public” in the list under “Content > Manage POP”. You can display up to 20 Star accounts. Press the “Save” button in the top right corner to reflect the changes.
  • Once you have selected all the Stars you want to make public, please turn on the “Private” button on the left side. All customers will be able to access the POP menu on the main homepage, and if necessary, you can change it back to “Private”.

 

👉 Start POP (Star Accounts)

  • Web: After logging in with your Star account, click on the [+ Create > Start POP] button at the bottom center of the main homepage. Alternatively, you can click on the [+] button at the bottom of the POP service page to be redirected to the App installation page through QR Code scanning. Scan the QR Code on your mobile device to install the App.
  • APP: After logging in with your Star account, tap on the [+ Create > Start POP] button at the bottom right corner of the main homepage. Alternatively, you can tap on the [+] button at the bottom of the POP service page to navigate to the [Create POP] screen.
    • Please note that hosting multiple POPs simultaneously is not possible.

 

  • Title: Please enter the title that will be displayed to the users. You can enter up to 200 characters.
  • Action mode
    • Chat POP: A mode where real-time communication is possible through text chat.
    • Live POP: A mode where communication is possible through live video.
  • Theme Setting (Chat POP ONLY)
    • You can choose the theme color for the chat window.
    • Settings can be changed even during the mode.
  • Number of participants visibility
    • You can choose to display or hide the number of participants in the POP to the viewers.
    • If hidden, only the host Star can see the participant count.
  • Once all settings are complete, please tap on “Start [Chat POP]” or “Camera Setting” to proceed.

 

✔️ Participation Features

  • Stars and Managers
    • All users’ chats (including participant Stars and Managers): Long-press on a chat message to have the option to hide it (immediately hide from view).
    • General User Chat: You have the ability to individually hide chat messages or mute and ban individual users.
  • General Users
    • Hide: General users can hide their own chat messages (Unhide is not possible)
    • Mute and Ban: General users cannot mute or ban other users.

TIP. Hide/Mute/Ban are all based on the current ongoing POP. (For example, if a user is hidden/muted/banned in an ongoing POP A, they can still participate without restrictions in a new POP B in the future.)

 

✔️ Simultaneous Accessing Limit

  • Stars and Managers
    • Up to 4 devices to access simultaneously.
  • General Users
    • Only 1 device can access per POP.
    • Example: If you select two Stars, Star A and B, with one account, you can access from one device per Star (iPhone A can join Star A’s ongoing Chat POP, iPad B can join Star B’s ongoing Chat POP, Galaxy C cannot simultaneously join Star A’s Chat POP.)

 

✔️ Additional Menu

  • Chat POP
    • Through the Hamburger menu in the top right corner, Stars have the option to hide their own chat area, set themes, switch to Live POP, and end the ongoing POP.
    • Live POP

  • From left to right, [Switch Front/Rear Camera], [Mute Settings], [Show Chat Keyboard], [Turn off Camera/Filter Settings], and [End POP].
  • [Collapse/Expand Chat]: During a live session, participants can collapse or expand the Chat window. (This feature is only available to general users and it not provided to host Stars.)

 

✔️ Mode Switching

  • Chat POP → Live POP
    • During a Chat POP session, you can switch to Live POP by tapping the hamburger menu in the top right corner. 
    • Pressing [Switch to Live POP] will take you to the [Camera Settings] where you can check your camera setup before screen sharing with participants. You can switch between the front and rear camera and apply various filters. Once you are ready, press [Switch Modes > Confirm] to proceed.
  • Live POP → Chat POP
    • To switch from Live POP to Chat POP, you can either tap the shortcut icon in the top right corner or press [Switch to Chat POP > Confirm] within the hamburger menu.

 

✔️ Checking out the highlights in data

  • After ending the POP session, you can review the following data:
    • End Time, Total Time in Progress, Participants at End and Max participants in Progress

 

👉 Manage POP

  • You can check the list of registered Stars from the [Content > Manage POP].
    • You can view the POPs in the [In Progress], [Ended] tabs based on their respective statuses.
  • By clicking the [Monthly Live stat] button, you can view your Live time statistics on a monthly basis. Exceeding contracted hours may result in additional charges.
  • You can use the [Star Nickname] field in the right-hand search to set filter conditions.

 

✔️ POP History Room

  • In the [Content > Manage POP], clicking on a Star allows you to view Chat records and replay videos of live sessions. (For ongoing POPs, as a Manager, you can monitor them in real-time.)
    • During real-time monitoring, you have the ability to hide messages, mute and ban specific participants. You can also view the list of members who have been muted or banned.
    • [Banned Term Settings]: Prohibited words listed under [Settings] > [Banned Terms] are automatically applied.
      [End]: Clicking the "End" button will forcibly end the ongoing POP. Please double-check that the host and participants have been notified. Once a POP has ended, it can't be resumed. You'll need to create a new POP if you want to continue.
  • When accessing the History Room, general users can only view the Chat records of the host Star and participant Stars.
  • For Live POPs, the replay will be available for 48 hours from the time of the session’s end. After that, the automatic replay feature will not be provided, and users will not be able to view the video again through the service.
  • To mark the replay as “Unavailable”, you need to access the Live POP replay of the respective Star from [Content > Manage POP] and complete the “Unavailable” setting, providing the reasons for the unavailability to the customers. However, admins still have access to replays for 30 days.

 

✔️ [User View] POP accessing page

                      ▲ Main Homepage               ▲ Before Subscription                ▲ After Subscription

  • When you click on the “POP” icon in the top right corner of the main homepage, you will be redirected to the page where you can participate in POP. (Note that the icon will only be visible if the POP is set to “Public” from [Content > Manage POP].
    • After POP is set to “Public”, a “POP Service Tooltip” will be provided below the icon for a duration of 30 days.
      • The tooltip will be displayed once per user browser and will disappear when the user performs a specific action such as clicking, scrolling, or navigating to another page.
  • If you are subscribed to any Stars, the list of subscribed Stars will be positioned at the top (as shown in the 3rd screenshot above).

                                 (With ongoing POPs)                                                                    (With ongoing POPs)

                               ▲ Before Subscription                                                                    ▲ After Subscription

  • The screen between before purchasing a voucher of a specific Star and when you are subscribed are shown above.