b.stage Support Center
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SETTINGS
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Account Settings
You can find out how to change the settings for your acco...
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General Settings
Here, you may fill out the General Settings according to ...
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Basic Information
Settings required to launch your b.stage.These include we...
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Terms and conditions
You can add or edit items that require users' agreement.T...
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Sign-up Items
Choose your members' sign-up and login methods.You can al...
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Banned Terms
By setting prohibited terms in advance, you can prevent f...
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Settlement
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Manage Partners
You can add and manage partners for settlements. You c...
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Settlement Policy
You can add and manage policies for processing settlement...
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Settlement Estimate
View valid estimated settlements history by partner, base...
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CUSTOMERS
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Members Accounts
You can check your members list and manage the member inf...
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Rewards Program Management
Plan various missions, engage your fans, and reward them ...
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Notices
You can add notices, manage Pop-up and Pin to top setting...
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Promotions
Manage your promotions and events! 👉 Create a Promotion...
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1:1 Inquiries
View and respond to your 1:1 inquiries 👉 1:1 inquiries li...
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FAQ
View and manage frequently asked questions. Creating effe...
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ORDERS
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Digital Products/Memberships
You can check the order history and details of digital an...
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All Orders
Manage all physical product orders and search purchase re...
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New (To Ship) Orders
Manage new orders that have yet to be released. Once an o...
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Shipping
Check orders' shipping status and manage releases. You mu...
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Excange / Return
View all exchange & return claims on one page. Approve or...
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Onsite Pickup Orders
For Orders > Onsite Pickup Orders, you can search and fil...
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PRODUCTS
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Memberships
Let's provide new experiences to your fans in the way you...
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Digital Vouchers / Tickets
Shall we provide your original contents to your fans via ...
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Physical Products
Make your content more valuable and grow your business ea...
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Manage Onsite Pickup
Let's increase the efficiency of merchandise sales with o...
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Sticker Management
Manage the stickers you set up in the sticker management ...
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Contents
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(Free) Posts / Videos / Story
You can upload posts, videos and even embed YouTube and T...
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(Paid) Posts / Videos / Story
You can register original content and make it available o...
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Surveys / Polls
Shall we increase the number of revisiting, and provide b...
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Manage POP
POP is a communication service that allows Stars and fans...
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Ranking Poll
Fans can easily participate in Poll Events using Voting T...
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MY HOMEPAGE
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datalabs
What is b.stage datalabs?The new service that will assist...
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Manage Lounge
Give your fans a space to connect with a Lounge!👉 Manage ...
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Manage Menu
You can manage the order, icons, colors, and other aspect...
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Custom Page
This is where your fans will land when they visit your b....
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Content Home
Create dynamic content categorized by topic. You can orga...
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Community
Create different Boards with topics fans are interested i...
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b.stage APP
FAQ - Main Home/Contents Home
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Where can I set Banners that is displayed on the "Main Home"?
Banners displayed on the Main Home can be set from [MY HO...
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Can I pin a post to the top of the Main Home?
Yes, you can select recently published content to pin bel...
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Is it possible to edit "Star Stories" section of Main Home?
Yes, the name of the Star Story Tab can be modified depen...
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How can I utilize the tags applied when adding content?
You may utilize the tags for all the contents with the sa...
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How does Content Home Layout work?
Customize your Content Home with as many as 20 sections. ...
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How do I decorate my Content Home?
Contents Home can be designed through [Tag Section], [Cur...
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FAQ - Creation/Opening/Operation
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Where do I manage 1:1 Inquiries that was submitted?
Managing 1:1 Inquiries can be done from [CUSTOMERS > 1:1 ...
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How do I set up 1:1 Inquiries channel?
A channel for 1:1 Inquiries can only be created after set...
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Is there a cost associated with registering as a sole proprietor?
[Republic of Korea corporation]No, there is no additional...
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I am curious about what to do when operating b.stage as an individual and switching into business/corporation.
When you switch the operator type from an individual to a...
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How can I set the notice as pop-ups?
Notices can be set up as "Pop-up" via CUSTOMERS > Notices...
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Can I set forbidden words?
Yes, by setting prohibited terms in advance via [SETTINGS...
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FAQ - Accounts/Admin
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Where can I find the entry password of my b.stage when it is set as private?
Your b.stage will be private until all settings are compl...
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How do I invite an administrator?
You can invite Operator / Admin via [SETTINGS > Admin Acc...
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What is the difference between Admin and Operator accounts?
It is separated into Admin and Operator account depending...
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How do I remove an existing operator or administrator?
You can remove admin from [SETTINGS > Admin Accounts]. I...
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How do I appoint a Head Admin?
You may appoint the Head Admin from [SETTINGS > Admin Acc...
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Can I manage the site from the real service page, not from admin page?
Yes, [Manager] account can operate the stage through comm...
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FAQ - Settings(Design/Terms and Conditions/Language/Footer)
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Where can I change the image that appears when I click the share button on SNS?
You can change it by clicking [Change] button in SETTINGS...
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Am I able to set Serach Engine Optimization (SEO)?
Yes, it can be done through [Basic b.stage Information] i...
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Is there a fixed logo size?
There is no fixed size set, but the recommended size is a...
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Do I have to publish Terms and Conditions?
Yes, the Privacy Policy and Terms and Conditions are info...
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Can I set the screen mode of my b.stage to Dark?
Yes, you can choose to display your b.stage among [System...
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If the Stage language to be displayed in multiple languages, do all content have to be entered in that languages?
Yes, please enter multilingual settings for each new cont...
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FAQ - Star Story/Contents
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How do I register paid content?
In order to register paid content, you must first add mem...
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How do I upload a video?
👉 Upload a video ⓐ Click [Add +] at the top right. ⓑ Sele...
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How do I grant a Star role?
You can grant a Star role via CUSTOMERS > Members Account...
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How do I sign up to post a Star Story?
To post a Star Story, please register as a member on the ...
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Which part of the b.stage is Star Story displayed?
Star Story will be displayed on the [Feed] and [Story] ta...
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How do I post Star Story?
Star Story can only be registered from the actual b.stage...
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FAQ - Members/Sign-up Items
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Am I able to add "Consent to receive marketing materials?"
Yes, you can add a consent to receive marketing materials...
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Can I set the minimum age when signing up?
Yes, you can set the minimum age for signing up via [SETT...
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Can I add the information that will collect from users when they create an account?
Yes, this can be set via SETTINGS > Sign-up Items. Choos...
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Can I block a specific member?
Yes, you can block a specific member via CUSTOMERS > Memb...
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Where can I check the member's details?
You can check the member's details via CUSTOMERS > Member...
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FAQ - eCommerce
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(Digital Products) [Eximbay] An error occurs when I attempt to cancel a customer's order. What should I do?
Firstly, please try canceling the order via b.stage admin...
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How to join Eximbay - Non businesses (Individuals)
Business owners and even non-business individuals can sig...
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How to join Eximbay - Business/Corporation
In the case of businesses and corporations, if they meet ...
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How to join Stripe - Overseas business operator: Business/Corporation/Non business(Individual)
Millions of companies of all sizes use Stripe online and ...
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(Digital Products) [PayPal] An error occurs when I attempt to cancel a customer's order. What should I do?
If the customer fails to cancel the order directly from t...
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How to join PayPal - Overseas business operator: Business/Corporation/Non business (Individual)
As you might have known, PAYPAL is widely used in western...
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FAQ - SNS Easy Login
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Can I add Easy Login?
Yes, social media logins can be added from [SETTINGS > Si...
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How do I add a Google Login?
You may add a Google Login by clicking [+Add] in Easy Log...
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How do I add a X(Twitter) Login?
You may add a Facebook Login by clicking [+Add] in Easy L...
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How do I add a Facebook Login?
You may add a Facebook Login by clicking [+Add] in Easy L...
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Template - Terms and Conditions
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Terms and Conditions
b.stage's template documents are provided to help you pre...
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Personal information collection and Usage Agreement
b.stage's template documents are provided to help you pre...
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Privacy Policy
b.stage's template documents are provided to help you pre...
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Youth Protection Policy
b.stage's template documents are provided to help you pre...
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Consent to receive advertising materials
b.stage provides templates for the purpose of assisting y...
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Template - Consent Items
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Information on collecting and using personal information
b.stage's template documents are provided to help you pre...
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Terms and Conditions of Payment Service
b.stage's template documents are provided to help you pre...
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Agree to provide personal information to 3rd parties
b.stage provides templates for the purpose of assisting y...
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Template - Community Guidelines
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Community Guidelines
This document is a reference template for establishing a ...
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b.stage status note
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2025.12.29 Case : Notice regarding payment failures for b.stage recurring payment membership and POP subscription voucher, along with information on reprocessing payments and the phased restoration of POP messages.
Hello, This is bemyfriends, the company providing the b.s...
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2025.12.05 Case : Temporary Access Issue Due to Cloudflare Error
This is bemyfriends, the company providing the b.stage se...
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2024.04.12 Case : Awareness of the issue regarding the replay audio quality in some services on b.stage Live POP.
* Resolved incident: After identifying the bug regarding ...
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2024.02.16 Case : Regarding Inability to Provide Replay Videos for Some Live Chat Services on b.stage
This is bemyfriends, the company providing the b.stage se...
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2023.10.18 Case : Recognition of Delayed Replay Video Saving in Some Services on b.stage Live POP.
* Resolved incident: After recognizing a bug related to d...
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2023.10.10 Case and Action Plan : Information on cases of recurring payment failure and planned re-payment for some regular b.stage pop payment updates
This is bemyfriends, the company providing the b.stage se...
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Service Notification
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Notice of Amendments to the b.stage Account Service Terms of Service
Dear b.stage members,Thank you very much for using the b....
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Notice of Amendments to the b.stage Terms of Service
Hello,We sincerely appreciate all members for using b.sta...
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ALL(H)OURS FANCLUB KIT Purchase Error Notice
Hello, this is bemyfriends, providing b.stage service. As...
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Notice of Regular Service Restriction and Suspension for Dormant b.stage Users on Essential/Standard Plan
Hello, this is b.stage. In accordance with Article 29, Se...
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Notice - 21st July 2023
This is to share the latest information we've received fr...
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Notice - 20th July 2023
bemyfriends is informed and aware of the recent issue of ...
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