Search

Rewards Program Management

Plan various missions, engage your fans, and reward them with valuable digital items.

Rewards Program Management

  • You can check all issued reward programs.
  • You can filter by specifying the progress status - [In progress]/[Scheduled]/[Completed].
  • In the list, you can check the title and status of each reward program, whether the recipient has been registered (Registration Status), and the last modified date with the admin who modified it.

 

Add Rewards Program

  • To add a reward program, click the [Add] button at the top right of CUSTOMERS > Rewards Program Management.

  • Please choose between the Auto Rewards Program and the Selective Rewards program.

    • Auto Rewards Program: Automatically issue rewards upon achievement.
    • Selective Rewards program: Select audience and issue rewards directly.

 

πŸ‘‰ Register Auto Rewards Program

β‘  Program Registration

  • Title: Enter the title of the rewards program. You can enter up to 150 characters.
    • You can also add multiple languages, and it will be shown only in default language if left blank.
  • Additional Details: Please enter any information you would like to convey to your fans about the rewards program. (e.g. subtitle) You can enter up to 200 characters.
  • Cover Image: Please upload a representative image that will show the nature of the event and will be shown to fans.
    • The recommended image size is 1280*1280px (1:1 ratio), and supports JPG and PNG file formats up to 10MB.
  • Schedule: Please enter a schedule that corresponds to the conditions for issuing rewards (e.g. application schedule, purchase schedule, etc.) based on the content of the program
    • You can set the start time to a time that is 5 minutes or more in the future from the current moment, with a maximum duration of up to 180 days.
    • The start and end times can be modified until just before the program starts or ends, respectively.
    • It operates based on the browser's time zone settings.
  • Notifications: Please select an option for sending notifications once rewards have been issued.
    • Do not send notifications to target customers when rewards have been issued: Because issuing rewards may be treated as transmitting advertising information for commercial purposes, we recommend that you provide a separate notice or post for guidance.
    • When rewards are issued, notifications are sent to all target customers: We recommend that you send notifications only when rewards have been issued for compensation purposes for a rewards program that the customer directly participated in. If that is not the purpose, it may violate laws that restrict the transmission of advertising information for commercial purposes. Please be careful. [Related Law: Article 50 of the Information and Communications Network Act]
  • Limit Participants: Limit participants who can join the rewards program. (Membership)

 

β‘‘ Mission Settings

  • Specify mission criteria for earning rewards. Register for the rewards program by adding at least 1 mission. Participants receive instant rewards upon mission completion. You can change missions only before the program is registered.
    • Link Integration Mission: Enter URL to generate mission-specific link and QR code. Link and QR code are accessible after program registration.
      • URL: Enter b.stage URL for mission access. Make sure it starts with "https://".
    • Product Purchase Mission: Rewards are issued for purchasing the specified product within the set period.
      • Entry period settings (required): Rewards are only issued for purchases made within the set period, with a maximum duration of up to 90 days.
      • Start date: It is same as program start date. To make changes, please edit it in the program registration.
      • End date: Edit until program starts.
      • Select a product (required)
        • You can select 1 of the physical products.
      • Rewards will not be given again to users who have already received them within the same reward program.
      • If a user is deemed eligible for a reward but has withdrawn, is inactive, or is blocked at the time of determination, the reward will not be granted.
      • Once a reward is issued, it will not be retrieved even if an order is canceled afterward.

 

β‘’ Rewards Settings

  • Choose the rewards you want to give your customers. You must add at least one reward to register a rewards program.

 

  • Digital Rewards: Set up a rewards group and add items
    • Reward Group Name: Enter the name of the group to which the reward item belongs.
    • Click the [Add Item] button to add an image to be provided as a reward.
      • The recommended size of the image (emblem) is 480*480px, and JPG and PNG file formats of up to 5MB are supported.
      • The video supports MP4 and MOV formats up to a maximum size of 1GB.
      • The audio supports M4A format up to a maximum size of 20MB.

         

 

  • Item Information
    • Item Type: This is fixed based on the format of the uploaded file. (For example, if you upload an image, you can choose either an image or an emblem; if you upload a video, it's fixed as a video.)
    • Item Name: When an image is uploaded, the default name is derived from the file name (excluding the extension). You can click to edit the name. Multilingual names are also supported, and if left blank, the default language will be displayed.
    • Original file: You can view the original image with its aspect ratio maintained. Click on the thumbnail on the left to change the image. For videos/audio, click [Change] to select a different file.
    • Thumbnail List: The thumbnail is automatically set when you upload an image. For videos/audio, there is a separate process for registering thumbnails.
    • Downloads: For images, you can choose whether they can be downloaded or not. However, videos/audio are always set to be downloadable.

 

  • You can adjust the order of [Group items] by dragging the left [⁝⁝] icon. Alternatively, you can easily place [To top] / [To bottom] through the icons on the right.
  • You can delete an item by clicking the [x] icon.
  • Each reward group can be moved by dragging and dropping the [⁝⁝] icon on the left, and will be exposed in the order you set.

 

  • Rewards Points
    • Click the [Add] button, enter points, reason for issuance and select the expiration date.
      • Points: You can enter between 1 and 10,000,000 points.
      • Reason for issuance: Please enter the reason for the reward. You can enter up to 100 characters. You can also add multiple languages, and it will be shown only in default language and phrase if left blank.
      • Expiration date
        • Set available period: You can choose between 1 and 10 years. Points will be expired after the specified available period after the point is issued.
        • Set expiration: You can specify the date and time. Points will be expired at the set time, regardless of when the point is issued.
    • If a Shop is not opened on the b.stage, or if it is opened, but the points are set to unused, you cannot select a point reward.

 

  • When the setting is complete, click [Register Program] in the upper right corner.

  • After completing the registration, you can re-enter the reward program, and on the Mission Settings page, you can download the mission-specific link QR code.

 

πŸ‘‰ Register Manual Rewards Program

 

β‘  Program Registration

  • Title: Enter the title of the rewards program. You can enter up to 150 characters.
    • You can also add multiple languages, and it will be shown only in default language if left blank.
  • Additional Details: Please enter any information you would like to convey to your fans about the rewards program. (e.g. subtitle) You can enter up to 200 characters.
  • Cover Image: Please upload a representative image that will show the nature of the event and will be shown to fans.
    • The recommended image size is 1280*1280px (1:1 ratio), and supports JPG and PNG file formats up to 10MB.
  • Schedule: Please enter a schedule that corresponds to the conditions for issuing rewards (e.g. application schedule, purchase schedule, etc.) based on the content of the program
    • You can also set it indefinitely by selecting [No end date specified]
    • This works based on the browser's time zone.
  • Notifications: Please select an option for sending notifications once rewards have been issued.
    • Do not send notifications to target customers when rewards have been issued: Because issuing rewards may be treated as transmitting advertising information for commercial purposes, we recommend that you provide a separate notice or post for guidance.
    • When rewards are issued, notifications are sent to all target customers: We recommend that you send notifications only when rewards have been issued for compensation purposes for a rewards program that the customer directly participated in. If that is not the purpose, it may violate laws that restrict the transmission of advertising information for commercial purposes. Please be careful. [Related Law: Article 50 of the Information and Communications Network Act]

 


β‘‘ Rewards Settings

EDM__-_____________02-EN.png

  • Choose the rewards you want to give your customers. You must add at least one reward to register a rewards program.

 

  • Digital Rewards: Set up a rewards group and add items
  • Reward Group Name: Enter the name of the group to which the reward item belongs.
    • Click the [Add Item] button to add an image to be provided as a reward.
    • The recommended size of the image (emblem) is 480*480px, and JPG and PNG file formats of up to 5MB are supported.
    • The video supports MP4 and MOV formats up to a maximum size of 1GB.
    • The audio supports M4A format up to a maximum size of 20MB.

 

  • Item Information
    • Item Type: This is fixed based on the format of the uploaded file. (For example, if you upload an image, you can choose either an image or an emblem; if you upload a video, it's fixed as a video.)
    • Item Name: When an image is uploaded, the default name is derived from the file name (excluding the extension). You can click to edit the name. Multilingual names are also supported, and if left blank, the default language will be displayed.
    • Original file: You can view the original image with its aspect ratio maintained. Click on the thumbnail on the left to change the image. For videos/audio, click [Change] to select a different file.
    • Thumbnail List: The thumbnail is automatically set when you upload an image. For videos/audio, there is a separate process for registering thumbnails.
    • Downloads: For images, you can choose whether they can be downloaded or not. However, videos/audio are always set to be downloadable.

 

  • You can adjust the order of [Group items] by dragging the left [⁝⁝] icon. Alternatively, you can easily place [To top] / [To bottom] through the icons on the right.
  • You can delete an item by clicking the [x] icon.
  • Each reward group can be moved by dragging and dropping the [⁝⁝] icon on the left, and will be exposed in the order you set.

 

  • Rewards Points
    • Click the [Add] button and enter points and expiration date.
    • If a Shop is not opened on the b.stage, or if it is opened, but the points are set to unused, you cannot select a point reward.

 

  • When the setting is complete, click [Register Program] in the upper right corner.

 


β‘’ Members Receiving Rewards

  • Register members eligible for rewards. You can add additional members during the program.
  • Upload a file containing the email accounts of members who will receive rewards through [Download Template] (Duplicate email accounts are excluded.)
  • You can register to issue rewards to up to 10,000 accounts in one file. You must create and upload additional files to issue rewards to more accounts.
  • If you use a file with a different format than the template, it will not be processed correctly.

πŸ”₯ Conditions for not receiving reward items
β€’ If the email format or member account is invalid
β€’ If the accounts of members receiving rewards are dormant/deleted/blocked during processing

 

  • After uploading, please check the [Target member list].
    • Only confirmed members will be displayed. You can view when rewards have been issued in the Processing Status tab.
    • You can check each member's nickname, email address, and time uploaded.
    • Furthermore, you can check the box on the left or click [⁝] on the right to delete the member from the list.

 

  • After all checks are complete, click the [Gift Ticket(s)] button in the upper right corner to review the final information before distributing the reward.
  • Click the button below to immediately begin issuing rewards. For programs that have already started issuing rewards, only modified information will be updated

 

πŸ‘‰ Processing status

  • You can check the reward processing status of members registered as targets and download the data in Excel.
  • You can check each member's nickname, email address, reward type, date issued, and status.
  • You can also check the name of the reward item and the points awarded by clicking on each member.
  • You can filter by searching for [email] and [nickname] on the right, or by specifying [Rewards Status].
    • In the case of [Failed to Issue] or [Error], it is possible to re-issue the reward.

EDM__-_____________01-EN.png

 

β€’ Digital rewards are not fully processed to actual customers if any types of rewards are in a partially failed status. Therefore, it will be exposed on the MY Rewards page only when re-issue is processed, hence, all rewards are successfully processed.
β€’ However, point rewards cannot be reversed once processed, therefore, if the point reward is successfully processed and some of the other rewards fail, it will not be exposed on the MY Rewards page. (Available only through Members Accounts > Withdrwan Points).