1:1 Inquiries

View and respond to your 1:1 inquiries

👉 1:1 inquiries list

1:1 Inquiries are questions that fans could not solve after checking the FAQ, that is, questions fans submitted through 1:1 Inquiry in the FAQ.
Depending on the response status of the registered 1:1 inquiry, it is classified into [Submitted], [Pending] and [Answered] tab.
In each tab, you can check 1:1 inquiries at once.
Filtering can be done using the following criteria:
- Period: Filter based on the created date (Add Manually, All, Today, 1 week, 1 month, 3 months).
- Email: You can enter a fan's email address to filter inquiries from that specific fan only.
- Category: Filters can be applied based on the category that has been set in the [Category Settings].
- Person in charge: If a specific person is assigned to handle the 1:1 inquiries, you can filter by that person.

Clicking on [Download Excel file] will download all tab's data even if an Excel file. (When searching with a filter, only the data in the search results will be requested for download.)
- Excel password protection can help you keep your personal information more secure. The password you enter will be required when you run the Excel file. The password has no length and character restrictions.
- File creation can take up to 10 minutes. The completed file can be downloaded from the My Requests list.
- Once a download has been created, it will be available for up to 4 hours. (If time is exceeded, you can request to download the file again.)
- In the event that users' personal information is leaked, you may be held responsible in accordance with relevant laws. Please carefully manage and dispose of the Excel file after use.

When you click [Request Download], the [Processed download request!] message pops-up in the lower left corner.
Click [File Download] on the right and enter the password for the logged-in account once more to begin the Excel download.

You may able to check information such as Date created, Email, Member ID, Nickname, Inquiry No. of attached photos, Orders with inquiries, Inquiry Details, Status, Category, FAQ path, Person in charge, Note, etc., at a glance.
Please note that if the Email, Nickname, or Person in charge has been deactivated or is in dormant status, the corresponding fields will be displayed as blank.

After checking the contents of the inquiry submitted by the user, please enter reply.
You may check [Change the status of the inquiry with your reply], and you can select one of the following statuses - [Submitted], [Pending], [Answered].

In the [All] tab, you can check all the hisotry of the inquiry so far.
In the [Replies] tab, you can check the history of replies written by the person in charge.
In the [System logs] tab, you can check the history of system processing.

If you click [Leave a note] on the upper right corner, you can write a note about the inquiry.
Only one note can be left, and the created note is for internal management that would not display to fans.

You can check the information about the inquiry in [Inquiry Overview] on the right.
Reply status, Person in charge, Tags can be modified by clicking [Edit]. Even existing inquiries can also be modified.