datalabs

What is b.stage datalabs?
The new service that will assist b.stage owners monitoring the achievements through data and leveraging insights obtained to further enhance the site’s growth. It is currently in the Closed Beta phase. If you wish to use the service, please contact the Customer Support Team directly.

Home

You can monitor the key achievements of b.stage and the fans’ reactions on one page.

• N days of b.stage: Indicates how many days it has been since the public activation date (D-day).
• ⚙ Cards List: You can customize the display of the cards in the order you prefer. (“Realtime Database” remains in a fixed position.)
  
  • You can adjust the order between cards, and tabs within a card.
• Realtime Database: You can view users and revenue data from the last 30 minutes, with updates approximately every 5 seconds.
  
  • Users: View active user count in the last 30 minutes, pages views per minute, and the top 5 viewed pages.
  • Revenue: (Applies only if SHOP is publicly open) View revenue in the last 30 minutes, orders per minute, and the top 5 products by revenue. (Please refer to this article for SHOP Settings.)

User Statistics (All data within the images is example.)

• Active Users: At the top, you can check the DAU (Daily Active Users - Number of unique browsers visited b.stage on the previous day), WAU (Weekly Active Users, D7~D-1), MAU (Monthly Active Users, D-30~D-1) metrics.
  
  • At the bottom, you can explore user numbers on a daily basis along with figures from the previous corresponding period. Using the calendar-shaped filter, you can set the viewing period as [Today, Past 7/30/90 days, Manual Entry].

• Members: At the top, you can review the cumulative member count (as of yesterday) and the number of new members this month.
  • Below, you’ll find graphs displaying the daily count of membership sign ups and unsubscription. Using the calendar-shaped filter, you can set the viewing period as [Today, Past 7/30/90 days, Manual Entry].

• Membership Subscribers: At the top, you can observe the count of active membership members (as of yesterday) and the number of new membership members this month.
  • Below, you’ll find graphs displaying the daily count of membership subscribers and recurring payment cancellations. Recurring payment cancellations help to track the number of members canceling their subscriptions during the viewing period while the membership is being sold with a recurring payment type.
  • Using the calendar-shaped filter, you can set the viewing period as [Today, Past 7/30/90 days, Manual Entry].

Revenue Statistics

• (Applies only if SHOP is publicly open) You can track sales based on the product type (All/Membership/Digital Vouchers & Tickets/POP Only Voucher/Physical Products/Sponsorship).
• All: At the top, you can view the sales revenue for all product types for this month(from the 1st of this month until today) and the average payment amount. Below, you can compare the daily total revenue with the previous corresponding period. Using the calendar-shaped filter, you can set the viewing period as [Today, Past 7/30/90 days, Manual Entry].
• Individual Product Type: At the top, you can examine the sales revenue and the quantity of items sold for the selected product type for this month(from the 1st of this month until today). Below, you can compare the daily sales revenue for the product type with the previous corresponding period. Using the calendar-shaped filter, you can set the viewing period as [Today, Past 7/30/90 days, Manual Entry].

Members by Country

• You can check the country distribution on b.stage members (as of yesterday). Based on the activity data of members, it displays the percentage of members in each country in descending order.
• When you hover the mouse cursor over the bar, you can see the numerical value of the member count per country. Through the indicator filter, you can also view the country distribution specifically for “Subscribed Members”.

Revenue by County

• You can check the country distribution of b.stage revenue. Based on order data, it displays the percentage of revenue in each country in descending order.
• When you hover the mouse cursor over the bar, you can see the numerical value of revenue per country. Through the indicator filter, you can also view the revenue country distribution by product type (e.g., Digital Vouchers/Tickets).

Content Ranking

• You can check the ranking of free/paid content in the selected country during the viewing period(Today, Past 7/30/90 days, Manual Entry).
• You can view the rank, content types, content information, number of views, reactions, and comments.
• Identify which content engages users more and plan the upcoming content accordingly.

Products Ranking

• You can check the ranking of products in the selected country during the viewing period(Today, Past 7/30/90 days, Manual Entry).
• You can view the rank, product types, product names, number of views, sales and sales percentage as of total sales(percentage of the product’s sales compared to the overall sales in the selected country/the viewing period.)
• Identify which type of product is capturing user interest and leading to sales, and plan the next products accordingly.

User

User Acquisition

Discover strategies to boost your membership by analyzing user visits and sign up metrics.

• ⚙ Cards List: You can customize the display of the cards in the order you prefer.
  
  • You can adjust the order between cards, and tabs within a card.
• Filter: You can set the desired viewing period/country, and the selected values will be applied to all metrics on the page.
  
  • Visitors: Represents the number of unique browsers that visited b.stage from the selected country during the viewing period.
  • Sign ups: Indicates the number of accounts registered on b.stage from the selected country during the viewing period.
  • Sign up conversion: Represents the ratio of ‘Sign ups (number of new accounts created during the viewing period in the selected country)’ to ‘(Visitors who were not registered on b.stage during the viewing period + Sign ups in the selected country)*100

Time of Visit

• • You can check the hourly traffic distribution in the selected country over the past 14 days as of today. At the top, a message will indicate the day and time slot with the highest traffic.
  • Identifying the active hours of user activity can be utilized for various purposes such as content publication, POP scheduling, and more.

Visit by Country

• You can review the distribution of visit sessions captured in which country during the viewing period, presented in order of high traffic.
•  You’ll see the rank, country, visitors (number of sessions), and the percentage as of Total Traffic.
• This helps in understanding the visit distribution of global fans by country and identifies which countries to focus on in the future.

Acquisition Platforms

• You can track platform-specific statistics to see which devices users primarily use (APP, Mobile Web, PC Web, etc.).
  
  • This metric allows filtering by country to view country-specific information.
• When you hover the cursor over the area of interest in the pie chart, it displays the platform name and the number of visitors (number of sessions).
• Understanding the proportion of device usage helps in strategizing whether to enhance mobile usability or encourage more app usage.

Acquisition Routes

• You can track how users are entering b.stage from various external pages (APP Push, Official Website Announcements, X, etc.).
  
  • This metric allows filtering by country to view country-specific information.
•  You’ll see the rank, URL, Acquisition, and the Acquisition percentage as of total traffic.

Sign up Conversion Rate

• This metric represents the ratio of sign up members compared to visitors (not logged in) on b.stage.
  
  • This metric allows filtering by country and all/first visits. Different from all visits within the period, applying the first visits filter allows for a more precise assessment of how many sign ups occur from the first visit.
• It’s an indicator to understand how many visitors convert into sign ups.

Last Viewed Page Before Sign up

• You can view the specific page of your b.stage that visitors were on right before signing up.
  
  • This metric allows filtering by country to view country-specific information.
• You’ll see the rank, URL and the number of views.
• This metric helps in understanding which pages/features (e.g., “Become a member to unlock this content”) users feel the urge to sign up from.

User Engagement & Retention

Explore strategies for boosting b.stage engagement using user engagement, activity, and retention rate data.

• ⚙ Cards List: You can customize the display of the cards in the order you prefer.
  
  • You can adjust the order between cards, and tabs within a card.
• Filter: You can set the desired viewing period/country, and the selected values will be applied to all metrics on the page.
  
  • Engaged time per visit - Average, Median: This metric represents the average and median engaged session for users from the selected country during the viewing period.
  • Page views per visit - Average: This metric represents the average number of (different) pages visited per session by users during the viewing period.

Engagement Time per Visit

• You can check the graph of the selected user’s dwell time.
  
  • This metric allows filtering by country and all/App users.
• It helps in understanding whether the dwell time is decreasing, stable, or increasing, and identifies the specific content areas where users spend most of their time.

Page Viewed per Visit

• You can view the graph of the number of pages visited per session by selected users.
  
  • This metric allows filtering by country and all/App users.

Content Ranking

• You can check the ranking of free/paid content on b.stage.
  
  • This metric allows filtering by country and free/paid.
• You’ll see the rank, content information(thumbnail and title), number of views/reactions/comments.
• It helps in identifying the content that engages users the most.

Products Ranking

• You can check the ranking of products within b.stage.
  
  • This metric allows filtering by country.
• You’ll see the rank, product names(with thumbnail), number of views, sales and percentage as of total sales.
• It helps in understanding which content/type of product attracts user interest and consequently drives sales.

 Retention Rate

• You can track the week-to-week revisit rate of first time users for that week.
  
  • This metric allows filtering by country and all/App users.
• It shows how the return rate varies for each week as users revisit after 1,2, up to 5 weeks from their initial visit within each week.

Revenue

Revenue Statistics

Analyze revenue metrics from various perspectives to enhance performance and get sales insights.

• ⚙ Cards List: You can customize the display of the cards in the order you prefer.
  
  • You can adjust the order between cards, and tabs within a card.
• Filter: You can set the desired viewing period/country, and the selected values will be applied to all metrics on the page.
  
  • Total revenue amount: This refers to the revenue calculated based on the actual payments made by users, excluding any transactions made using points. If there are any cancellations, they would be reflected as a negative value.
  • Average payment amount: This metric refers to the average amount spent per paying user, calculated by dividing the total revenue by the number of users who made a payment.

Total Revenue

• You can view the revenue graph for the selected country during the viewing period.

Membership•Digital Voucher/Ticket•POP Only Voucher•Physical Products•Sponsorship Revenue/Sales

• You can view the sales and quantity of each product type on a graph. If there are any cancellations, they would be reflected as a negative value.
  
  • This metric allows filtering for all products registered under each product type. (For example, in the case of membership metrics, you can specify 2023 Summer Membership or 2023 Winter Membership for analysis).

Payment Methods

• This metric displays the payment method provider statistics in terms of the proportion of payment amounts from users to different payment service providers.
  
  • When you hover the cursor over the area of interest in the pie chart, you can view the payment method provider name and the payment amount.

Product Analysis

Boost sales using product sales data insight.

• ⚙ Cards List: You can customize the display of the cards in the order you prefer.
  
  • You can adjust the order between cards, and tabs within a card.
• Filter: You can set the desired viewing period/country, and the selected values will be applied to all metrics on the page.

Product Sales Rank

• You can check the product rankings based on sales within b.stage.
  
  • All products and options in the SHOP are sorted by high sales volume.
  • You can view the rank, product information(thumbnail and name), revenue generated, and sales volume.

Country Rank for Product Sales

• You can check the sales volume of the selected product by country during the specified period.
  
  • This metric is not subordinated to the overall filter (country) at the top.
  • You can view the rank, country, sales volume, and the percentage as of total sales.

Membership Payment Methods

• It displays statistics and percentages of membership sales based on one-time/recurring payments.
  
  • When you hover the mouse over a specific area of interest within the pie chart, you can check the payment method and sales volume.
  • This provides hints on the ideal methods for selling memberships.

POP Only Voucher Types

• It displays statistics and percentages of POP Only Voucher sales by product type - Subscription and Limited-Time.
  
  • When you hover the mouse over a specific area of interest within the pie chart, you can check the product type and sales volume.

Recurring Payment Canceled

• During the specified period, you can monitor the number of cancellations for selected subscription products in the chosen country.
  
  • This metric allows filtering for Membership Recurring Payment, POP Subscription Voucher, and Subscription Voucher.
  • Bar graphs segmented by subscription cycles (0, 1, 2, 3, 4 times or more) enable an understanding of the number of times members have subscribed and subsequently canceled.

View Details

Regarding the following metrics, within each [View Details] page, you can enlarge charts, download data in Excel file format, and easily navigate and access different metrics.

• List of metrics provided in [View Details]
  
  • Home: User Statistics, Revenue Statistics, Content Ranking, Products Ranking
  • User Acquisition: Acquisition Routes, Sign up Conversion Rate, Last Viewed Page Before Sign up
  • User Engagement & Retention: Engagement Time per Visit, Page Viewed per Visit, Content Ranking, Products Rank
  • Revenue Statistics: Total Revenue, Membership•Digital Voucher/Ticket•POP Only Voucher•Physical Products•Sponsorship Revenue&Sales
  • Product Analysis: Product Sales Rank, Country Rank for Product Sales, Subscription Product Terminations

Report

Recommended Reports

• Access data reports for valuable insights into your b.stage operations.
  
  • The recommended reports display their titles, how-tos, tags, and date published.
  • Clicking on an individual report will navigate to its detailed page.
    
    • Filter: You can set the desired viewing period/country to apply to the specific report.

Request Reports

• If you need additional data beyond the provided metrics, you can submit a request through the respective menu.
  
  • This feature is not available for all stages using b.stage datalabs. Please contact the bemyfriends Customer Support Team if you wish to utilize this feature.
  • Only the Head Admin and Admin accounts can submit requests through this menu.
  • Head Admin accounts can view both their request history and that of other admins. However, admin accounts can only view their own request history.

1. Please click the [Request] button in the upper right corner.
   
2. Enter the title, description, and preferred date.
   
   • Description: Describe your request in 500 characters or less, including the following. Data view target, Data view period, Purpose of report.

• Check reports: Clicking on [Check reports] allows you to view the full content of the received report.
• Check response: You can check the response text from the responsible party regarding the requested content.