Community

Create different Boards with topics fans are interested in and will want to post about. You can also choose to limit access to Boards to fans with memberships.

👉 Create a board

✔️ Create a board

• Please click [Create a Board] and select the type of Board you want to create first. After that, you can add more Boards for specific purposes
  
  • Basic Board: Add posts with titles.
  • Simplified Board: Add simple posts without titles.

• Main Board: This is the first Board customers will see when accessing the Community menu. The first Board will automatically become the main Board. (A Board that displays all posts at a glance is coming soon.)

• Manage Boards: You can create up to 20 boards including "Hidden Boards" by clicking [+ Add]. Boards will appear to customers in the order you set.
  • Board name
    • Please enter Board name. Adding multiple language is also possible. If not entered, it will be displayed in the default language.
    • Board name can contain up to 30 characters. If you need to edit, click the pencil icon.

• Default view
  
  • Please select the default view type that customers will see when entering the board.
  • The recommended view types are indicated according to the board type you select.
  • The following view types are currently provided:
    
    • List type: A view type that provides the title or first part of a text in a list form.
    • Card type: A view type in the form of a card that allows fans to view titles, content, and images (thumnails) at once.
    • Customers are allowed to select the view type on their own (ex. From List type to Card type).

• Read Permissions
  
  • Manage the [Read Permissions] of the board. If disclosure is required only to members who have purchased membership, please select [Only Members with Memberships].
  • Customers with other membership levels will see the following message: "The selected content cannot be accessed with this option."
  • Customers may not be able to purchase products depending on the sales/display status of the membership. Please double-check before proceeding.
  • If you have not published the SHOP, it is not possible to set permissions.
    
    • How to open a SHOP
    • Create membership

• Post Permissions

  • When set as [Stars, Managers Only] or [Managers Only], only members who have been granted "Star" or "Manager" role from CUSTOMERS > Members can write posts.

  • Post Permissions can be modified, and do not affect the Read Permissions.

     

    • Based on the settings for Read and Post Permissions, the following scenarios are possible:

    • Read Permissions: [Only Members with Memberships] - Post Permissions: [All members with Read Permissions]

      Membership holders, 'Stars,' and 'Managers' accounts are able to view and write posts (Members without membership cannot).

       

    • Read Permissions: [All Members] - Post Permissions: [Stars, Managers Only]

      All members are only allowed to view (Cannot write posts).

       

    • Read Permissions: [Only Members with Memberships] - Post Permissions: [Managers Only]

      Only members with memberships are able to view (Cannot write posts).

      'Star' and 'Manager' accounts are still able to view and write even if the Read Permissions are set to [Only Members with Memberships].

• Other Setting
  • Private Comments: You can set the option for using private comments on this Board.
  • Hide from Star: Boards that are hidden will not be visible to Star. Set view and edit permissions to all members to make them exclusive to your members.
  • Secret Board: Private board for member who writes post, Manager, and Star posts only. Ideal for fan letters and other exclusive content.
    • Members with Read Permissions can access the board, but posts other than their own are displayed as secret, thus, they cannot access the detailed page.
    • In boards where both [Hide from Star] and [Secret Board] are set, they will not be visible to Stars.
    • Posts written by Stars and Managers in the Secret Board are not treated as secret, therefore, members with Read Permissions can see them.

• Show/Delete
  
  • You can set whether or not to show to the public by clicking the switch on the left of each board.
  • When changing to Hidden, boards are arranged in ascending order under the [Hidden Boards] area.
  • You cannot delete a Board if it includes at least 1 post.

• When all settings are complete, click [Apply] on the top right, and the board will be published to the service.

✔️ Download Excel file

• Posts: Download posts from the board as an Excel file.
• Comments: Download comments from the post as an Excel file.

1. Posts

• Board URL: Enter an entire URL for the board within the community.
• Posts Posted on
  
  • All: Download all posts created up to today after the board is created.
  • Add Manually: The maximum set period is unlimited.
• Setting an Excel file password: Excel password protection can help you keep your personal information more secure. The password you enter will be required when you run the Excel file.

2. Comments

• Posts URL: Enter an entire URL for the post within the board.
• Comments Posted on
  
  • All: Download all comments written up to today after the post was created.
  • Add Manually: The maximum set period is unlimited.
• Setting an Excel file password: Excel password protection can help you keep your personal information more secure. The password you enter will be required when you run the Excel file.

※ If the requested data has been deleted, it will be excluded from the Excel download.

• If a post within the board has been deleted.
• If a comment within the post has been deleted.

※ Even if restricted words are entered in the title/body, the content will still be visible in the Excel download.

👉 Post

• Write a post
  
  • Posting is only allowed for users who signed up as a member.
  • [Member] / [Stars] / [Managers] accounts can write a post.
  • When writing a post, you can upload up to 10 photos or 1 video with up to 10,000 characters. You can only attach one type of content, either photos or videos.
    
    • Photos support JPG, PNG, and GIF file formats up to 10MB.
    • If you click the attached image, an editing tool that allows you to freely edit will pop up. You can crop images, apply filters, resize images, etc.
    • Videos:
      
      • It may take at least one minute to upload your video
      • You cannot resume an upload that has been stopped midway
      • Please make sure your internet is stable so your upload will not be interrupted
      • Only MP4 and MOV videos up to 20MB in size can be uploaded
  • You can use hashtags (#) to divide topics more easily. Please don't make comments that could be considered abusive or offensive.

• Pin to Top
  
  • Only [Admin] accounts are able to pin posts up to 5.
  • If the 6th post is pinned after 5, the 1st pinned post get automatically removed from the pinned list.
  • After clicking [⁝] on the right side of a post that is pinned to the top, click the [Unpin] button to release.

• Hide
  
  • If there is a post/comment that needs to be hidden, click [⁝] on the right and then click the [Hide] button.
  • When the hiding process is completed, [Admin] accounts can check the phrase [Hid post], and in the case of [Members] accounts on the service, the post becomes private.
  • To make public, click the [⁝] of the hidden post and click [Show] button.
  • Please note that when the post is hidden, all the comments left are also changed to private.

TIP 💡
Fans can check the Stars who have written comments/replies or reacted at the Feed (Main Home/Community)
• Up to 3 Stars will be displayed in order of recent writing/reaction.
• If all comments/replies/reactions of a Star are deleted, the Star will no longer be displayed in the area.
• If there are no Star comments/replies/reactions on the content, general comments from member are displayed.

Secret Comments
• Only members are allowed to leave secret comments on the content created by Manager or Star accounts.
     ৹ Posts/Videos/Embed YouTube or Twitch content
     ৹ Star Stories
     ৹ Community - Posts uploaded by Manager or Stars
• Only comments can be set as secret. (Replies to comments or nested replies cannot be secret.)
• Once a comment is set as secret, then it cannot be converted back to a regular comment.
• Secret and "Blinded" comments can be viewed by the person who writes that comment, Manager, Stars (Members cannot.)
• Secret and "Hidden" comments can be only viewed by the Manager (The person who writes that comment, Stars and Members cannot.)