(Digital Products) [Eximbay] An error occurs when I attempt to cancel a customer's order. What should I do?

Firstly, please try canceling the order via b.stage admin page.

  • To cancel an order, click [Cancel order] at the top right of the order details page from [ORDERS > Digital Vouchers / Tickets].
    • If you still receive a message that the order cannot be canceled, please check the cancellation code in the message.
    • Refer to this link, which includes the list of error codes with the reason of cancellation and solution. If the problem still persists, please contact Eximbay directly at the contact details below.