All Orders

Manage all physical product orders and search purchase records.


👉 Order Management

  • From ORDERS > Physical Product Fulfillment > All Orders, you can filter all order of physical products by [Period], [Shipping Type], [Payment Status], and [Shipping Status].


  • You can also search by [Order No.], [Product ID] or [Member Email].
  • Orders that have occurred are listed in order of latest, and you can check the [Order No.], [Date & Time], [Product Info], [Ordered Product Display Status], [Total Payment Amount], and [Ordering Member].
  • Click on the [Order No.] in blue color will direct you to the order details page in a new window.
  • Click on the [Ordering Member]'s email address will direct you to the member details page.
  • If you mouse over the icon appears right next to the [Ordering Member]'s email address, you can check the [Shipping request] that has been written at checkout.


    • Click [Download Excel File] to download Order Management data to an excel file. (When searching with a filter, only the data in the search results will be requested for download.)
      • Excel password protection can help you keep your personal information more secure. The password you enter will be required when you run the Excel file. The password has no length and character restrictions.
      • File creation can take up to 10 minutes. The completed file can be downloaded from 'My Requests' list.
      • Once a download has been created, it will be available for up to 4 hours. (If time is exceeded, you can request to download the file again.)
      • In the event that users' personal information is leaked, you may be held responsible in accordance with relevant laws. Please carefully manage and dispose of the Excel file after use.

The Excel File provides the registered email information and nickname of the member (rather than the information entered during check-out).

  • When you click [Request Download], the [Processed download request!] message pops-up in the lower left corner.


  • Click [File Download] on the right and enter the password for the logged-in account once more to begin the Excel download.
  • You may able to check information such as Order No., Shipping Option, Shipping Fee, Product Name, Shipping status, Payment Status, SKU, Weight, etc. at a glance.
  • Data is generated based on the time of Excel download, and is displayed in the language that is saved as an admin language of the login account.
  • Please note that the cell would be marked with a blank if there is no corresponding item.