Digital Products/Memberships

You can check the order history and details of digital and membership products.

👉 Digital Products/Memberships Order List

When orders for digital products, sponsorships and memberships occur, you can check them via ORDERS > Digital Products/Memberships.
Order no., Date created, Product name and options, Sales method, Order status, Payment status and Member's email address are shown on the page.
You can search by Order number or member's email address or filter by Order status (Order Complete / Purchase Confirmed / Expired / Canceled) and Payment status (No Payment / Payment completed / Refunded).
- When you mouse over the note icon next to the order number, you can easily find the internal notes left by the [Admin].
- If you click on the order you wish to check in detail, all the detailed information of the order could be found.

In order to move to the member's detailed information, you may click on the member's email address (New window).

Click [Download Excel file] at the top right to download detailed order history for all digital product/membership.
- You can download Digital Products/Memberships data to an Excel file. (When searching with a filter, only the data in the search results will be requested for download.)
- File creation can take up to 10 minutes. The completed file can be downloaded from the My Requests list.
- Once a download has been created, it will be available for up to 4 hours. (If time is exceeded, you can request to download the file again.)
- In the event that users' personal information is leaked, you may be held responsible in accordance with relevant laws. Please carefully manage and dispose of the Excel file after use.

Order status can be divided into four categories: [Order Complete], [Purchase Confirmed], [Expired] and [Canceled].
- Order Complete: The status where the payment has been completed and cancellation is allowed before the order is confirmed. The customer is able to cancel the order directly via MY > Order History.
- Purchase Confirmed: If the contents have been used (viewed) or 7 days have elapsed since the order has been completed, the status is changed to Purchase Confirmed, and the customer is not able to cancel the order by themselves.
- Expired: The status where the permission has been expired, based on the usage period.
- Canceled: The status where the order has been canceled, either directly by the customer or by the [Admin].

Payment status can be divided into three categories: [No Payment], [Payment completed], and [Refunded].
- No Payment: This is an order that no payment has been made such as Token/NFT authentication.
- Payment completed: The payment has been successfully completed, other than the recurring payment vouchers.
- Refunded: This status includes all orders that have been canceled and refunded completely.
  - Recurring Payment Canceled: This is an order that the recurring payment subscription has been canceled (terminated).

Termination of subscription
- If you click the [Cancel subscription] button on the top right for subscription vouchers and recurring sponsorships/memberships, the subscription will be canceled.
- Please note that it cannot be restored after cancellation.
- If you cancel the subscription, the payment status will change to [Refunded] (Recurring Payment Canceled).
- When canceling, you may leave a comment that is only for administrative purposes and will not be shown to customers.

Cancellation of orders
- Click [Cancel order] on the top right to cancel the order and process a refund.
  - Please verify the refund amount and continue. Once canceled, the order cannot be restored.
- In the case of a recurring payment product, the last payment made will be refunded.
- When canceling, you may leave a comment that is only for administrative purposes and will not be shown to customers.

Final Payment Info
- You may check the detailed payment history by clicking [Payment History] button.
- In the case of recurring payment products, you can check the number of payment that has been made so far and the next payment date.

Leave a Note and History
- Please enter any information that other admins should check. (This will be displayed in the order list).
- The detailed order history could be found from [History] / [Orders] / [Payments/Points] / [Shipping] / [Claim] / [Comments].

You can check the order number and cancellation status.
Order Info
- You can check the Ordered product name, price, Product Number, Product Type and Points earned upon purchase confirmation, Order date and time as well as Usage permissions conditions.
- Click [View Access Method] to check the Usage Period, Current Status, Acquisition Method and Date and Time Acquired. You can also processing the access by clicking [Process Access] button.
  Moreover, you can also review the history of permission status changes on the History tab (right-hand side).

Access processing
- This cannot be undone once processed, so please think carefully.
- If you need a refund, please cancel through the order form.

Final Payment Info
- Click [Payment History] in the Final Payment Info section to check the following: Payment method, One-time payment/Installments, Payment no., PG approval no., Price and Approval date and time.
- You can leave a note any information that other admins should check.
- You can check the member's information by clicking [Member Details] button.
- You can review the detailed order history in each of the tabs to the right, [History], [Orders], [Payments/Points], [Shipping], [Claim], [Comments].

Please note that If the sales method is [Token/NFT authentication], Finaly Payment Info will not be displayed.